Return & Exchange Policy

At Ecoly Quilts, every piece is uniquely designed and handcrafted. Each quilt is a one-of-a-kind creation, which means no two products are ever the same. Because of this exclusivity, we follow a strict return and exchange policy.

Returns

• We do not accept returns once a product has been purchased, as each item is uniquely designed and carefully inspected before shipping.

• We request you to review product details, descriptions, and images carefully before placing your order.

Exchanges

• We do not offer exchanges, since each product is a single, unique piece and cannot be replaced with an identical one.

• However, in the unlikely event of receiving a damaged or defective product, please contact us within 48 hours of delivery at [your email/contact] with photos of the issue. Our team will assist you.

Refunds / Store Credits

• As each product is one-of-a-kind, we do not provide refunds.

• Instead, for valid cases (such as damage during delivery, after verification), we will issue store credits of the same value, which you can use for your next purchase.

• Store credits are valid for [insert duration, e.g., 6 months] from the date of issue.

Order Cancellations

• Once an order is placed, it cannot be cancelled as the product is reserved exclusively for you.